RTL Networks is ready to support you with hardware maintenance and remote support for software maintenance for all severity one issues in a 24/7 operations. We provide continuous support to help you reduce the risk and continue to protect your company’s investments with our high caliber support team. Our provision of customer support includes help by telephone or email, remote control, and support at the desktop/problem area.
• Pre-service, during service, and post-service activities
• Administer customer surveys
• Liaison with the customer
• Account initiation/modification/termination actions
• Manage desktop hardware and software assignments and address warranty problems
• Provide environment orientation, overview training, and group training
• Record, analyze, maintain, prepare and submit reports on problem resolution occurrences and trends